Client Services
Case Management and Support Services

The Peabody Center is seeing more clients and having more contact with clients than ever before.

Our case managers serve Cumberland and York counties, providing referrals and advocacy to meet the medical, psychological, legal, job training, and physical needs of clients. Case managers offer support, transportation and coordination of care. They regularly assist clients with applications related to housing; social services and entitlement programs; as well as legal, mental health, and substance use issues. Case management and prevention staff work together to make secondary prevention services available, helping clients to assess their risk behaviors and reduce the spread of HIV. To insure low-barrier access, client services are delivered at our offices, clients’ homes, hospitals, nursing homes, correctional facilities, and in appropriate community settings.

Many of our case managers have a Masters in Social Work. Others come with equivalent experience, including one with almost 20 years experience working with people with HIV. All staff receive a specific orientation and training upon hire. We have placed two case managers at the City of Portland’s clinic to provide social services as part of their HIV clinical team.

Our Client Services program provides financial assistance for a variety of unreimbursed medical expenses to clients who meet income guidelines and have not exceeded an annual cap. Clients are able to participate in our holiday food program and attend a holiday gathering. We also host regular and time-limited support groups, monthly community night, and publish a client newsletter, Positive Reaction.

Our Support Services Manager facilitates the Southern Maine Client Advisory Board (SMCAB). The CAB represents a cross-section of the HIV-positive population in Southern Maine and meets bi-monthly to discuss areas of concern for the community living with HIV/AIDS.

Positive Reaction editions in Adobe PDF
Click here to download Adobe Acrobat Reader.

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