Client Services

People living with HIV in Cumberland or York counties can establish a consistent and supportive relationship with a primary case manager by setting up an appointment for an intake assessment.

During the intake process, clients are asked to identify their needs and set goals.

Case managers offer support, transportation and coordination of care. They help clients prioritize and work toward achieving their goals and link clients to Peabody Center services as well as medical care, housing, and other community resources and information.

Services are delivered at our offices, clients’ homes, at Portland’s Positive Health Care clinic, hospitals, nursing homes, correctional facilities, and in appropriate community settings, based on client need.

The following services are available: to our clients through their case managers:

• One-on-one support
• Emergency assistance (when all other resources have been exhausted) for dental care, eye care, and other medical expenses. Income guidelines and an annual cap apply.
• Emergency assistance with rent, mortgage, and utility payments. Income guidelines and a cap apply.
• Rental subsidies. Income guidelines and rent standards apply; wait list time varies.

We also offer support services, such as:

Newsletter
Positive Reaction is a monthly newsletter for clients of the Peabody Center and others infected with or affected by HIV and AIDS. The newsletter consists of news, information, and commentary concerning issues of importance to people with HIV and AIDS and updates on services available from the Peabody Center.

Speakers Bureau
Clients are trained in public speaking and presentation so they can share their personal stories to educate the community about HIV/AIDS.

Community Support
The Peabody Center provides several support opportunities for clients, including:

• Support groups
• E-mail listserv
• Community nights
• Confidentiality is strictly observed for all community support activities.
• Other Support Services
• The Peabody Center utilizes donations and financial support from grants and fundraising to help provide adjunct, but often critical services such as:
• Holiday gatherings and food
• vouchers
• Ticket Connection program providing fee tickets to social and cultural events
• Client volunteer opportunities
• “Poz Tech” program that refurbishes donated computers for clients that are selected by raffle. Limited to about four computers per year.
• Free computer and Internet access hours at the FPC office

Clients are not charged for services. Some services are MaineCare (Medicaid) reimbursable.

The Peabody Center does not discriminate against any individual on the basis of age, race, gender, national origin, marital status, religious preference, political affiliation, sexual orientation, mental health status, substance abuse history, HIV status, or disability.

If you are living with HIV/AIDS in Cumberland or York counties and do not have a case manager, you can call 774-6877 in Cumberland County or 363-3558 in York County to schedule an intake.

CUMBERLAND COUNTY
207/774-6877 x120 or toll-free 800/851-2437 (voicemail message)

YORK COUNTY
207/363-3558 or toll-free 866/439-8075

ADDITIONAL RESOURCES FOR POSITIVE PEOPLE IN SOUTHERN MAINE

• Positive Health Care, City of Portland, 207/874-8791
• AIDS Consultation Services/Virology Treatment Center, 207/871-2099
• Fenway Community Health, 617/267-0900
• Boston University Dental School (patient services), 617/638-5499

Also, visit our Useful Links page.

If this is an emergency, do not depend on communications from this website. Please contact your case manager by phone, call (207) 774-HELP or go to your local emergency room.
York County crisis line: 1-800-660-8500